The company can go from a vicious cycle of errors, rework & frustrated Customers to a virtuous cycle of continuous improvement, with more

Ask a hundred process experts which process instruction system is their favorite and you’ll get a hundred different answers. Let me save...

What can a long-standing holiday tradition teach business leaders about implementing continuous-improvement ideas?

What Is Lean? Processes that put Customers first. Lean is a structured approach to empowering people to tackle waste.

Waste inspires improvement for Lean Principles

In a world of massive complexity and the interoperability of today’s business systems, there are limitless opportunities for improvement.